The Firefly Club Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

We observed mostly kind interactions between people and staff. However, we heard 1 instance of a staff member repeatedly telling a person to sit back down in an increasingly stern tone. We raised this with the registered manager who addressed this.

Staff we spoke with spoke about people fondly and with kindness. Multiple staff we spoke with checked whether they could share people’s names when speaking with us. This showed they respected people’s privacy and dignity.

The provider treated people as individuals and took account of people’s strengths, abilities, unique backgrounds and protected characteristics.

Staff we spoke with knew people’s individual needs and preferences and could describe these in detail. We saw people being supported to go out and take part in activities relevant to their interests. A relative told us, “He loves the activities he does with staff and has the biggest smile after”. A professional told us, “They really know their residents and appear to enjoy spending time with them”.

The provider promoted people’s independence. Staff we spoke with told us, and we observed, how they supported people in a way that promoted their independence. For example, with preparing meals, tidying their bedrooms and when supporting with personal care.

The provider mostly listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff we spoke with told us how they identified potential signs people were communicating a specific need or may be feeling uncomfortable. For example, describing in detail the specific tone a person may be vocalising in. We also observed staff anticipating people’s needs and acting to prevent potential distress.

The provider could not always demonstrate they promoted the wellbeing of their staff. However, there were plans to improve this. For example, introducing team building sessions, adding a standing appreciation agenda item to team meetings and introducing regular wellbeing surveys. The provider had a confidential free counselling helpline available for staff.