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Carepoint Services ( Beckenham) Good

Reports


Inspection carried out on 3 December 2020

During a routine inspection

About the service

Carepoint Services (Beckenham) is a domiciliary care agency in the London Borough of Bromley providing personal care and support to people living within their own homes. Not everyone using Carepoint Services (Beckenham) receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to five people receiving the regulated activity.

People’s experience of using this service

People and their relatives mostly spoke positively about staff and told us they were happy with the service they received. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Robust recruitment checks took place before staff started work and there were enough staff to meet people’s needs. Risks to people were assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections and staff had enough personal protective equipment.

Assessments of people’s needs were carried out before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People were treated in a kind, caring and respectful manner and were consulted about their care and support needs. People knew how to make a complaint if they were unhappy with the service.

There were effective systems in place to assess and monitor the quality of service that people received. The provider took people’s views into account and feedback was used to improve the service. The provider worked well with health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since the provider registered with the CQC.

Why we inspected

We received concerns in relation to a serious incident. As a result, we undertook a comprehensive inspection of the service.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.