We carried out a review of the data available to us about Divine Care Group Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Divine Care Group Ltd, you can give feedback on this service.
Divine Care Group Ltd is a domiciliary care agency providing care and support to people in their own homes. At the time of the inspection, personal care was provided to four people.
People’s experience of using this service and what we found
People felt safe and trusted staff. Safe recruitment processes were in place and there were enough staff to meet the needs of people. Staff had received training to recognise and report signs of abuse. Risks to people’s health and safety were assessed and staff knew how to manage them to help keep people safe. Where required, people were supported with the administration of their prescribed medicines.
Staff received an induction, training and supervision to enable them to fulfil their roles and responsibilities. Where required, people were supported with their dietary needs and maintaining their health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and treated people with dignity and respect. People’s independence was promoted and encouraged by staff.
Assessments were undertaken prior to people using the service to ensure their care needs could be met.
The registered manager monitored the delivery of care through staff observations and feedback from people. The service had become operational in July 2019 and, although quality assurance systems were in place, the registered manager was working towards making these more robust to assist them to review service provision and drive improvements.
Relatives considered the service to be well led and would recommend the service to others. They spoke positively about the kind, caring attitude of staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 23/11/2018 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.