Archived: Accredo Support & Development LTD

Supported living

Eighteen schemes operate over Leicester, Leicestershire and Coventry and are a combination of separate flats and shared houses. Each scheme varies and some people will have a self-contained flat, whilst others will have their own bedroom but share facilities with other people. Each scheme is different with some having a separate bedroom for staff sleeping there over-night, whilst some only have an office space for staff who are awake through the night.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Ten people were receiving support with personal care at the time of inspection.

People's experience of using this service and what we found

The service had infection, prevention and control measures in place to protect people from the risk of infections and COVID-19.

Staff were provided with COVID - 19 guidance and regular spot checks were undertaken to ensure these were adhered to.

The manager had systems in place to ensure effective governance and oversight of the service during the pandemic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 February 2020). Since this rating was awarded the registered provider of the service has moved premises. We have used the previous rating to inform our planning at this inspection.

Why we inspected

We undertook this targeted inspection to check specific concerns we had received regarding infection control and prevention.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Accredo Support & Development LTD on our website at www.cqc.org.uk

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Accredo Support & Development LTD is a supported living provider. It provides personal care, support and day services to people who are living in the community within supported living schemes. It provides a service to people living with learning disabilities, autism and mental health needs.

Supported living

Eighteen schemes operate over Leicester, Leicestershire and Coventry and are a combination of separate flats and shared houses. Each scheme varies and some people will have a self-contained flat, whilst others will have their own bedroom but share facilities with other people. Each scheme is different with some having a separate bedroom for staff sleeping there over night, whilst some only have an office space for staff who are awake through the night.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Fourteen people were receiving support with personal care at the time of inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were living safely with the risk of harm and abuse being minimised by the care and support given by staff. People were being encouraged to take positive risks and lead lives that were as independent as possible. People felt safe and trusted staff caring for them.

People received effective care and were offered choice from staff who knew them well. Staff were recruited safely and trained to provide care that met the complex needs of the people the service supported.

People felt cared for which improved their quality of life and well-being. Staff valued the people they supported and achieved job satisfaction from helping them.

People were encouraged to be independent and take part in activities and follow their interests in the wider community. This made people feel proud and that they had a sense of purpose.

Staff were led by supportive managers, including the registered manager. The service had an open and transparent culture which allowed staff to introduce ideas which benefitted the people they were working with.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 23/01/2019 and this was the first inspection.

The last rating for this service was Good (published 24 October 2018). Since this rating was awarded the registered provider of the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.