21 November 2019
During a routine inspection
My Homecare Rochdale is a domiciliary care agency. At the time of the inspection the agency was providing personal care to 3 people living in their own homes.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were provided with safe care and support. Staff were aware of their responsibilities for protecting people from abuse. Risks were well managed. There were sufficient staff to meet people’s needs.
Staff received the training and support they needed. Where needed people were supported to access appropriate health care services.
Staff knew people really well. People told us staff were caring and kind, helped maintain their dignity and treated them with respect. People were involved in all decisions about their care and support.
People were provided with personalised care that took account of their needs, wishes and preferences. Care records were person centred. They gave sufficient detail to guide staff on how to provide support safely whilst maintaining people’s independence.
The registered manager understood their responsibilities and monitored the quality of the service using a range of systems. People were positive about the registered manager and the way the service was organised. Policies and procedures guided staff on what was expected of them. The registered manager understood their responsibility to notify CQC of significant events such as safeguarding concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner