BYS Care & Training Services Ltd

Updated 19 August 2026

We carried out this assessment on 27 August, 8 and 9 September 2026. At the time of the assessment, 11 people were receiving support with their personal care.BYS Care Training Services Ltd is a domiciliary care agency that supports people in their own homes. The service supports people with different needs, including mental health needs, dementia and physical disabilities. CQC only regulates services where people receive personal care. Personal care includes help with things such as washing, dressing, using the toilet and eating. Not everyone using the service needed support with personal care. Where people received other types of social care and support, this was also considered during the assessment.

The provider had systems to protect people from abuse and avoidable harm. Staff understood their safeguarding responsibilities, recognised risks and knew how to report concerns. One staff member told us, “If I notice any abuse, risk or something that could affect the person’s safety, I would document it and report it to my manager. If necessary, I would also report it to the police or the local authority safeguarding team.”

There were sufficient staff with the skills, knowledge and experience to meet people’s needs safely. Staff received training and supervision and understood risks to people’s safety. Care plans reflected people’s needs, preferences and risks, with guidance for staff on how to provide safe, person-centred care. Staff sought consent and followed the principles of the Mental Capacity Act 2005.

The management team was approachable and supportive. Staff felt able to raise concerns and were listened to. The provider had systems to monitor quality and safety, identify improvements and use feedback and learning to improve care. A staff member told us, “We are there to meet people’s needs and what is important to them. We have to respect their choices, religion, traditions and preferences and make sure the support we provide is right for the individual.”

Updated 19 August 2026

People were positive about the care and support they received. They described staff as kind, respectful, patient and friendly, and said staff understood their needs and preferences. One person said, “[Care staff] are patient and they listen.”People felt safe and reassured by familiar staff who understood their routines. One person said, “I’m safe. I know what time that [care staff] are coming and who is coming.” A relative told us, “[Person] is safe as we have a key safe, the carers are good and they announce themselves when they come in.”People were confident in staff’s skills and said their care reflected their preferences. One person said, “[Care workers] are well trained. They even cook my food the way I like it.”People were involved in decisions about their care and had opportunities to provide feedback. One person said, “Me and [family member] did my care plan.” Relatives said managers were accessible and maintained regular contact about people’s care. One relative told us, “The [registered] manager rings me every 2 weeks to tell me what is happening and ask if they can do anything else and also ask how things are going.”Relatives also spoke positively about the continuity and person-centred approach of staff, saying, “[Care staff] genuinely care about [family member]. They sit with [them], listen and talk with [them].”