About the service Lingham Court is an extra care service providing personal care to 22 people aged 65 and over at the time of the inspection. The service can support up to 30 people.
People using the service lived in individual flats within one building in the borough of Lambeth.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There suitable amounts of staff to keep people safe and meet their needs. Staff were appropriately recruited prior to commencing employment. Safeguarding concerns, incidents or accidents were thoroughly investigated and recorded. Medicines were well managed and staff took steps to prevent the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received appropriate induction, supervision and support in their roles. People’s healthcare needs were promptly met and staff supported them with any nutritional needs.
People were well cared for, by a staff team that were passionate about their roles. People were supported to be as independent as possible, and were treated with dignity and respect.
Care records detailed people’s preferences, and the provider offered a range of activities for them to participate in. People were supported to express their end of life wishes where necessary. Complaints were thoroughly investigated and responded to.
The registered manager involved staff, people and relatives in the development of the service. Quality checks were routinely undertaken to monitor and improve care delivery. The provider worked alongside other agencies to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26/11/2018 and this is the first inspection.
Why we inspected
This was the provider’s first inspection since their registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.