Tenda Hands Homecare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People using the service, and their relatives told us they had been involved in the assessments of their needs and care planning. People and their relatives told us they were involved in the planning of their care and their care plan. A person told us, “I am involved. A manager last came to review my care plan in January, we went through with it together and I was asked to sign it.” The registered manager told us they regularly reviewed care involving people through a range of methods including reviews with people and their relatives, telephone monitoring and spot checks, this was evidenced in records.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff received a range of training including medication administration, basic life support, health and safety, food hygiene and manual handling. A member of staff told us’ “I had a full induction both E learning and face to face. I had a full shadow shift from a coordinator and introduction to 3 people, had time to read their support plans and felt the information was good so I knew what I am doing.”

The provider worked well across teams and services to support people. Staff at the service worked well together to support people. People were involved in conversations about their care and support and there was good communication and information sharing between staff. The registered manager maintained good communication links with local health and care services and shared and received information about people’s care needs appropriately.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people with their health and wellbeing, referring them to other services as necessary. The registered manager told us, “Staff have training to ensure clients choice, all in care plan we follow this, carer will follow this, carer will undertake, supervisors involved. Also report changes, clients have right to choose to make decisions around their care and health and living healthy health needs.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Overall, people and their relatives were satisfied with the care provided, and felt staff monitored people’s needs well. Records confirmed staff’s documentation was detailed and person-centred. There were robust processes in place to ensure people’s needs were well monitored and reviewed regularly. The registered manager regularly reviewed the systems and processes in the service to determine if improvements could be made.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us staff asked consent before supporting with any care and also explained to them what task they will be completing. People’s care records documented their consent to treatment and offered staff guidance of when to ask for consent.