Updated 12 February 2025
Tenda Hands Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 20 people who received personal care.
Assessment activity was started on 4 March 2025, this was a desktop assessment which included an offsite gathering of evidence and assessment. We looked at 4 key questions: Safe, Effective, Responsive and Well-led. At the last inspection the overall rating for the service was requires improvement. At this assessment the rating has changed to Good.
Staff and managers understood their responsibilities in safeguarding people from abuse and protecting them from harm. Risks to people were assessed and the provider encouraged positive risk taking, where people were able to live independent lives safe from harm. Staff followed current best practice guidelines regarding the prevention and control of infection. There were robust recruitment checks in place. People received their medicines as prescribed.
The provider worked in collaboration with health and social care partners to support people. People’s healthcare needs were met, and they received access to support as required.
Staff treated people as individuals and with respect. They supported people to be as independent as possible and upheld their human rights, respecting their diverse needs. People were supported to have choice and control and were able to make decisions about how their care and support was provided.
Care plans were person centred and individual to people’s needs. People received equal access to services.
The provider operated good governance and oversight systems which were used to identify areas of improvement and used as an opportunity for learning. There was a positive and open culture in the service in which people and staff were able to contribute.