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Inspection Summary

Overall summary & rating


Updated 7 April 2020

This practice is rated as Good overall. (Previous rating April 2019 – Good overall with requires improvement for effective and the population groups patients with long term conditions and patients experiencing poor mental health (including dementia).

The key question at this inspection is rated as:

Are services effective? – Good.

We rated all the population groups as Good.

We carried out an announced focused inspection at Martock Surgery on 3 March 2020 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in Regulation 12 HSCA (RA) Regulations 2014: Safe care and treatment. This was because the provider was failing to provide safe care and treatment in the form of regular health checks for patients with long term conditions, and patients experiencing poor mental health (including dementia). And the practice achieved below average results for regular monitoring of registered patients with hypertension, diabetes, COPD (chronic obstructive pulmonary disorder) and cancer screening.

During this inspection we reviewed areas where the provider should make improvements identified in our previous inspection (2 April 2019) and our key lines of enquiry for ‘Effective’. Previously we told the provider they should:

  • Continue to deploy resources to address the administrative backlog of work.
  • Ensure that management vacancies at the practice are filled in a timely manner to minimise disruption to the service.
  • Continue to focus on increasing the number of cervical smear checks and other cancer screening, in line with national guidance.

The full comprehensive report on the April 2019 inspection can be found by selecting the ‘all reports’ link for Martock Surgery on our website at

We based our judgement of the quality of care at this service on a combination of:

At this inspection we found:

The areas where the provider should make improvements:

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Please refer to the detailed report and the evidence tables for further information.

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable