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Right at Home Hemel Hempstead Good Also known as Hertfordshire

Reports


Inspection carried out on 14 November 2019

During a routine inspection

About the service

Right at home Hemel Hempstead is a domiciliary service supporting people in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was supporting 8 people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were positive about the service they received. People felt safe and received care which was effective from staff who had the skills, experience and were well supported. Staff were recruited safely, and there were enough numbers of staff to meet people’s needs at their preferred times. People received their medicines regularly from staff who had been trained. Peoples capacity was assessed where required in line with the MCA requirements.

Staff were caring and compassionate and respected and promoted people’s privacy and dignity. People were aware of how to raise concerns and were asked for feedback and this feedback was used constructively to drive continual improvements. The service was well led and managed. There were quality assurance systems and processes in place to help monitor the overall quality and safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating since last inspection

This service was registered with us on 15/11/2018 and this is the first inspection, since registration.

Why we inspected

The inspection was planned in accordance with the date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.