23 August 2019
During a routine inspection
12 Bidford Road is operated by See Your Baby Ltd.
The service provides a baby scanning service which includes reassurance scans, gender determination scans and non-invasive pregnancy testing. We inspected diagnostic imaging.
We inspected this service using our comprehensive inspection methodology. We attempted to carry out the inspection unannounced on 22 August 2019 however, due to staff training we carried out a short notice announced inspection on 23 August 2019.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we rate
We have not previously inspected this service. At this inspection, we rated it as Good overall.
We found areas of good practice:
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The service provided mandatory training in key skills to all staff and made sure everyone completed it.
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The service had suitable premises and equipment and looked after them well.
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Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. All staff were trained to level 3 in children’s safeguarding.
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Staff cared for patients with compassion. Feedback from patients confirmed that staff treated them well and with kindness.
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The service made sure staff were competent for their roles. The service took account of patients’ individual needs.
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People could access the service when they needed it.
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Staff monitored the effectiveness of care and treatment. They used the findings to make improvements and achieved good outcomes for patients.
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Managers across the service promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.
Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Heidi Smoult
Deputy Chief Inspector of Hospitals