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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 October 2019

About the service

Crown Home Care Ltd is a domiciliary care service providing personal care to people. At the time of the inspection the service was supporting 72 people.

Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us the service was safe. Staff understood signs of possible abuse and how to raise concerns. Risks to people were assessed and known by staff. People were supported by staff who had undergone appropriate recruitment checks. Medicines were administered appropriately. Incidents and accidents were thoroughly investigated.

People experienced good outcomes because staff were skilled and involved the appropriate healthcare professionals. Staff experienced effective support by senior staff and the registered manager including an induction, ongoing supervision and appraisal. This enabled them to provide good quality, effective care. People's hydration and nutritional needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided caring and compassionate support. Staff supported people to have experiences that they enjoyed and that improved their wellbeing. People were encouraged to remain as independent in their daily activities as possible. People and relatives confirmed to us that they were always treated with dignity and respect.

People's needs were holistically assessed and met by the care provided. People were treated equally and without discrimination. People were supported to continue activities that were meaningful to them. Complaints were well managed and responded to appropriately. End of life care was provided effectively and compassionately.

We received positive feedback about the management of the service. The registered manager and senior staff promoted a positive, open and honest culture within the service and understood their regulatory responsibilities. There were appropriate systems in place to monitor and improve the service. The service had appropriate links with the local community for the benefit of people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 October 2019

The service was well-led.

Details are in our well-led findings below.