Archived: 100% Care Services Limited

100% Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to the whole population. Everyone using 100% Care Services Limited received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At the time of the inspection, it was providing a service to five people.

People’s experience of using this service:

People were not protected from the risk of harm. Risks to people were not being assessed and planned for and staff did not have guidance on how to care for people safely.

The provider had not deployed safe systems of care to manage people’s medicines.

Safe recruitment processes were not always followed to ensure staff were suitable to work with vulnerable people.

There was no effective system to determine if people received their care as required or as planned. Most people did not have a support plan that would contain information about people’s preferences or choices.

Staff followed appropriate procedures in seeking people’s consent however the provider was not recording consent in line with the Mental Capacity Act 2005 (MCA). People and relatives told us they were offered choice with the care provided.

There was a lack of oversight of the service and the provider had not developed a systematic approach to quality assurance to identify shortfalls and drive improvements.

People and relatives told us staff were caring and treated them with dignity and respect.

Relatives and staff felt the registered manager was approachable.

Rating at last inspection:

The service was registered by CQC on 9 November 2018. This is the service’s first inspection since its registration. This is the first time this service has been rated Inadequate.

Why we inspected:

This was a planned comprehensive inspection. Newly registered services are inspected within a year of their first registration. The inspection was brought forward due to information of concern raised by the funding local authority.

Enforcement:

We have found six breaches of the regulations and the service is now rated Inadequate in three key questions and overall. We subsequently cancelled the provider's registration to provide the regulated activity of Personal Care, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.