Background to this inspection
Updated
7 November 2016
Heaton Medical Centre has about 10400 patients registered. It is overseen by NHS Bolton Clinical Commissioning Group (CCG).
The population experiences slightly higher levels of income deprivation affecting children and older people than the practice average across England. The age profile of the practice is very similar to the CCG and national averages. The male life expectancy for the area is 79 years compared with the CCG averages of 77 years and the national average of 79 years. The female life expectancy for the area is 83 years compared with the CCG averages of 81 years and the national average of 83 years. The practice has a higher percentage (73%) of working status (paid work or full-time education) patients compared to the CCG (59%) and national averages (62%).
There are six GPs partners, two salaried GP supported by three practice nurses and a healthcare assistant. There is also a practice manager, office manager, and supporting reception team. There is a phlebotomist available at the practice daily.
The practice is a training practice, accredited by the Health Education North West.
The practice delivers commissioned services under the Personal Medical Services (PMS) contract.
The practice is open on Monday to Friday from 8.15am to 7pm. However extended hours are available on a Wednesday from 7am and on a Thursday until 7.30pm.
GP consultations are available on Monday from 8.20am to 11.25am and 2pm to 5.15pm, Tuesday 8.20am to 11am and 2pm to 4.30pm, Wednesday 7.15am to 11.25am and 2pm to 5.50pm, Thursday 8.20am to 11.25am and 2pm to 5.50pm, and Friday 8.20am to 11.25am and 2pm to 4.15pm.
Patients can book appointments in person or via the phone and online. Emergency appointments are available each day. Bury and Rochdale Doctors (BARDOC) provide urgent out of hours medical care when the practice is closed.
Updated
7 November 2016
Letter from the Chief Inspector of General Practice
We undertook this focused inspection of Heaton Medical Centre on 18 October 2016 for one area within the key question safe.
We found the practice to be good in providing safe services. Overall, the practice is rated as good.
The practice was previously inspected on 20 October 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection, the practice was rated good overall. However, within the key question safe, overview of safety systems and processes was identified as requires improvement, as the practice was not meeting the legislation at that time; Regulation 12 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Safe care and treatment.
- The registered person did not ensure recruitment arrangements include all necessary employment checks for all staff were in place that included taking up references and completing disclosure and barring service checks, in particular for reception staff who were already undertaking chaperoning duties.
On this inspection we reviewed a range of documents which demonstrated they were now meeting the requirements of Regulation 12 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014: Safe care and treatment.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
7 November 2016
The practice is rated as good for the care of people with long-term conditions.
This rating was given following the comprehensive inspection 20 October 2015. A copy of the full report following this inspection is available on our website:
http://www.cqc.org.uk/location/1-599745388
Families, children and young people
Updated
7 November 2016
The practice is rated as good for the care of families, children and young people.
This rating was given following the comprehensive inspection 20 October 2015. A copy of the full report following this inspection is available on our website:
http://www.cqc.org.uk/location/1-599745388
Updated
7 November 2016
The practice is rated as good for the care of older people.
This rating was given following the comprehensive inspection 20 October 2015. A copy of the full report following this inspection is available on our website:
http://www.cqc.org.uk/location/1-599745388
Working age people (including those recently retired and students)
Updated
7 November 2016
The practice is rated as good for the care of working-age people (including those recently retired and students).
This rating was given following the comprehensive inspection 20 October 2015. A copy of the full report following this inspection is available on our website:
http://www.cqc.org.uk/location/1-599745388
People experiencing poor mental health (including people with dementia)
Updated
7 November 2016
The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).
This rating was given following the comprehensive inspection 20 October 2015. A copy of the full report following this inspection is available on our website:
http://www.cqc.org.uk/location/1-599745388
People whose circumstances may make them vulnerable
Updated
7 November 2016
The practice is rated as good for the care of people whose circumstances may make them vulnerable.
This rating was given following the comprehensive inspection 20 October 2015. A copy of the full report following this inspection is available on our website:
http://www.cqc.org.uk/location/1-599745388