My:Skyn Clinic Limited

Updated 4 May 2020

We carried out an announced comprehensive inspection at My:Skyn Clinic as part of our inspection programme. The inspection was carried out on 4 March 2020.

My:Skyn Clinic is an independent health services provider in Bell Dean Road, Allerton in Bradford, West Yorkshire, BD15 7WA, operated by My:Skyn Clinic Limited. The provider is registered as a limited company which offers a range of medical, cosmetic and aesthetic services to adults over the age of 18 years.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. It was registered with the Care Quality Commission to deliver the following regulated activities:

• Diagnostic and screening procedures
• Treatment of disease, disorder or injury
• Surgical procedures

There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008, (Regulated Activities) Regulations 2014. My:Skyn Clinic offers a range of non-surgical cosmetic interventions, for example fillers for skin rejuvenation and non-surgical facials which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

The service was delivered from modern facilities. Parking, including parking for those with mobility issues, was available on the site. The clinic is located on the ground floor of a building shared with other organisations, and so was accessible to individuals using the services with mobility issues.

My:Skyn Clinic offered a variety of non-surgical treatments. The services provided by My:Skyn which were in scope of CQC registration were:

1. Clinical consultations

2. Minor Surgery

The service was managed by two company officers who oversaw the daily running of the service. One of the officers of the company was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service and carry out regulated activity. The other was the nominated individual. A nominated individual has responsibility for supervising the way that regulated activities are managed. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

During our inspection we:

• Looked at the systems in place relating to the safety and governance of the service.
• Reviewed a number of key policies and procedures.
• Explored clinical oversight and how decisions were made.
• Spoke with a range of staff.
• Reviewed CQC comment cards and other feedback received from individuals using the services where they shared their views and experiences.

To get to the heart of individuals using the services’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions formed the framework for the areas we looked at during the inspection.

Updated 4 May 2020

This service is rated as Good overall.

The ratings for individual key questions are:

Are services Safe? Good

Are services Effective? Good

Are Services Caring Good

Are services Responsive? Good

Are services Well Led? Good

We carried out an announced comprehensive inspection of My:Skyn Clinic Limited on 4 March 2020 as part of our regulatory inspection programme.

My:Skyn Clinic Limited is an independent health service provider situated in Bell Dean Road, Allerton, Bradford, West Yorkshire, BD15 7WA. The service offers a range of therapist and clinician led services which include a range of non-surgical cosmetic interventions, for example facial fillers for skin rejuvenation, which are not within Care Quality Commission (CQC) scope of registration. Therefore, we did not inspect or report on these services. The lead doctor is the registered manager.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and associated regulations and was the first time the service provider had been inspected.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Procedures had been safely managed and there were effective levels of support and aftercare offered to individuals using the service.
• Clinical staff were able to demonstrate up to date safeguarding training in line with published guidance.
• Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
• The service encouraged and valued feedback from patients.
• Staff involved patients in decisions regarding their care and treatment.
• Staff treated people with kindness, compassion, dignity and respect.
• The provider was aware of the requirements of the Duty of Candour.
• Staff were aware of their own roles and responsibilities. They said they felt supported by leaders and managers who were accessible and visible. Communication between staff was effective.
• Treatment outcomes were evaluated using feedback from patients and reviews carried out by the provider which included a limited number of audits to support the services quality improvement processes.

The areas where the provider should make improvements are:

• Develop detailed training records for all staff working within the service, ensuring staff complete all training relevant to their role.
• Gain assurance that staff immunity status has been assessed in line with national guidance.
• Develop documentation relating to fire evacuation drills and tests of the fire alarm.
• Maintain detailed records showing the frequency of cleaning undertaken within the service.
• Implement records relating to safety checks done by third parties.
• Develop systems and processes to record detailed pre-employment checks carried out for each staff member which are completed before staff commence employment.