Updated 27 October 2020
Illuminate Skin Clinic is an independent healthcare provider based in West Malling, Kent. The main activities of this service are ones that do not require regulation such as aesthetic cosmetic services. A very small part of the service provides activities that do require registration which includes the administration of Botox for excessive sweating, blood pressure and blood tests, consultations, examination and treatments for skin diseases and conditions including acne, rosacea, pigmented and vascular lesions and minor gynaecological procedures such as cervical screening. Services were provided for people over the age of 18 only.
The address of the service is:
50 Churchill Square
Kings Hill
West Malling
ME19 4YU
The provider rents rooms in a privately owned and maintained building.
How we inspected this service
Information held by CQC about the provider was reviewed prior to our inspection. We spoke with staff, including the business manager and registered manager. We asked the practice to send documentation relating to the clinic, including policies and procedures for our review.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.