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Eaton Home Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 23 November 2019

About the service

Eaton Home Care Limited provides personal care to adults living in their own homes in Cambridge and surrounding villages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, eight people received the regulated activity, personal care. The service had been operating since June 2019.

People’s experience of using this service and what we found

People felt safe receiving the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. People received their medicines at the right times.

Staff had the time to ensure they met people’s needs safely, and in a way that suited them. People received care from a small team of staff who were trained and very well supported. Staff worked well together and liaised with external care professionals to ensure people received the care and support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people to express their views and consulted them about all aspects of their care. The registered manager and staff were caring and provided people’s care in a person-centred way. Staff were friendly, and treated people with respect.

People’s care plans were detailed and provided staff with comprehensive guidance on how to meet people's needs.

Systems were in place to deal with any concerns or complaints. The registered manager thoroughly investigated any complaints, responded to the complainant and took action to reduce the risk of recurrence.

Audits and quality monitoring checks helped drive forward improvements in the service. We received positive feedback about the way the service was managed. Everyone said the registered manager and staff were approachable and accessible. Staff were proud to work for the service and worked in partnership with external professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 November 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of the provider’s registration with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 November 2019

The service was well-led.

Details are in our well-led findings below.