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Saltshouse Haven Care Home Good

The provider of this service changed - see old profile

Reports


Inspection carried out on 27 January 2021

During an inspection looking at part of the service

About the service

Saltshouse Haven Care Home is a residential care home providing personal care to a maximum of 150 people aged 65 and over. The service has five separate lodges Bilton, Meaux, Preston, Coniston and Seaton; each can accommodate 30 people and has its own lounge, dining area, bathrooms and bedrooms. Bilton and Seaton lodge supports people living with dementia.

We found the following examples of good practice.

• The service communicated with relatives to promote people's wellbeing. People were supported to take regular exercise and join in activities to maintain their wellbeing.

• Visits were arranged in line with government guidance.

• Staff were wearing personal protective equipment (PPE) in line with government guidance.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The inspection was prompted in part due to concerns received about infection control. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this report.

Inspection carried out on 12 November 2019

During a routine inspection

About the service

Saltshouse Haven Care Home is a residential care home providing personal care to a maximum of 150 people aged 65 and over. The service has five separate lodges Bilton, Meaux, Preston, Coniston and Seaton; each can accommodate 30 people and has its own lounge, dining area, bathrooms and bedrooms. Bilton lodge supports people living with dementia.

People’s experience of using this service and what we found

Staff knew how to safeguard people from abuse and how to minimise the risk of harm. Staff were recruited safely and there were enough members of staff on each of the lodges. However, Bilton lodge needed monitoring when staff escorted people at short notice to hospital for appointments as this had the potential to leave the busy lodge short-staffed. This was discussed with the registered manager and provider during feedback and they assured us it would be addressed.

People received their medicines as prescribed and their health and nutritional needs were met. People had access to a range of healthcare professionals when required. An incident when a person did not receive timely professional input is currently being investigated so that any lessons can be learned to improve practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had their needs assessed and care plans contained information to guide staff in how to support people in line with their preferences and wishes.

Staff were described as kind, friendly and caring. They respected people’s privacy and dignity. Relatives could visit the service at any time and were kept informed of important issues.

Staff received induction, training and supervision to ensure they felt confident when delivering care to people.

There were systems in place to monitor the quality of the service and to respond to concerns and complaints. People felt able to raise concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 1 August 2017). There were concerns with how the service was governed and how staff respected people and promoted their dignity.

Since this rating was awarded the registered provider has changed; the service was registered with us on 3 December 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the provider registered with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.