The Care Quality Commission
  • Mental Health
  • Independent mental health service

Draper House

Overall: Good read more about inspection ratings

81A Park Road, St. Helens, WA9 1EP

Provided and run by:
Park Road St Helens Limited

All Inspections

20 July 2021

During an inspection looking at part of the service

Our rating of this location stayed the same. We rated it as good because:

  • The service managed medicines safely and followed good practice with respect to safeguarding.
  • Staff engaged in clinical audit to evaluate the quality of care they provided.
  • The ward teams included or had access to the full range of specialists required to meet the needs of patients. Managers ensured that these staff received training, supervision and appraisal. The ward staff worked well together as a multidisciplinary team.
  • The service was well led, and the governance processes ensured that ward procedures ran smoothly.

However:

the trained nurse schedule at the service alternated between one and two nurses on day shift during the week, and we noted that on a day with one nurse it was difficult for the nurse to take a break from work. This was more likely as the service operated two wards over two floors.

10 March 2020

During a routine inspection

We rated Draper House as good because:

  • All wards were safe, clean, well equipped, well furnished, well maintained and fit for purpose. The service had enough nursing and medical staff, who knew the patients and received basic training to keep people safe from avoidable harm. Staff assessed and managed risks to patients and themselves well. The service used systems and processes to safely prescribe, administer, record and store medicines. Staff regularly reviewed the effects of medicines on each patient’s mental and physical health.
  • Staff assessed the physical and mental health of all patients on admission. They developed individual care plans which were reviewed regularly through multi-disciplinary discussion and updated as needed. Care plans reflected patients’ assessed needs, and were personalised, holistic and recovery-oriented. The service had a full range of specialists to meet the needs of the patients on the ward. Staff understood their roles and responsibilities under the Mental Health Act 1983 and the Mental Health Act Code of Practice and discharged these well. Staff supported patients to make decisions on their care for themselves.
  • Staff treated patients with compassion and kindness. They respected patients’ privacy and dignity. They understood the individual needs of patients and supported patients to understand and manage their care, treatment or condition. Staff involved patients in care planning and risk assessment and actively sought their feedback on the quality of care provided. Staff involved patients in decisions about the service, when appropriate. Staff supported, informed and involved families or carers. Staff helped families to give feedback on the service.
  • Staff planned and managed discharge well. They liaised well with services that would provide aftercare and were assertive in managing the discharge care pathway. Staff carefully planned patients’ discharge and worked with care managers and coordinators to make sure this went well. Each patient had their own bedroom, which they could personalise. Staff used a full range of rooms and equipment to support treatment and care. Staff made sure patients had access to opportunities for education and work, and supported patients. Staff helped patients to stay in contact with families and carers.
  • The registered manager had completed leadership training. The service followed the vision and values of the provider and had created their own objectives from the vision and values. The service used a self-audit tool that allowed for key performance indicators to gauge performance. The service used its service development meetings to continue to improve the service.