Updated 31 July 2020
We undertook a follow-up desk based focused inspection of Woodstock Dental Practice on 22 July 2020.
This inspection was carried out to review, in detail, the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was carried out by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection of 2 December 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of Regulations 15 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Woodstock Dental Practice on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
This desk-based inspection was undertaken during the Covid 19 pandemic.
Due to the demands and constraints in place because of Covid 19 we reviewed the action plan and asked the provider to confirm compliance after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
-
Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 2 December 2019.
Background
Woodstock Dental Practice is in Woodstock and provides NHS and private dental care and treatment for adults and children.
The practice reception is accessed by a step down into the waiting area. Staff assist patients into the practice when required. Public car parking spaces, including dedicated parking spaces for disabled people, are available outside the practice.
A wheelchair accessible, public toilet is available across the road from the practice. Staff told us they provided the funds for patients to use this facility when needed.
The dental team includes two dentists, four dental nurses of which two also undertake reception duties, three dental hygienists and one receptionist.
The practice has three treatment rooms.
The practice is owned by an organisation and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Woodstock Dental Practice is the principal dentist.
The practice is open:
- Monday, Tuesday and Thursday 8.30am to 5.00pm
- Wednesday 8.30am to 7.00pm
- Friday 9.00am to 1.00pm
Our key findings were:
- Premises used by the service were properly maintained.
- Systems and processes were put in place to assess, monitor and mitigate the risks relating to the health, safety and welfare of service users and others who may be at risk.