We carried out a review of the data available to us about Thamesmead Medical Associates - PMS on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Thamesmead Medical Associates - PMS, you can give feedback on this service.
We carried out an announced comprehensive inspection at Thamesmead Medical Associates PMS on 15 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Improve telephone access to ensure patients can access appointments when required.
Chief Inspector of General Practice
Our last inspection of 12 August 2013 found that there were improvements required in the management of medicines and the arrangements for staff recruitment. During this inspection we found that the provider had taken action to address these issues. The provider implemented a new schedule of checks for their resuscitation bags, nebuliser rooms, and other consultation rooms. A new policy was also developed to reflect the changes made to checking of their emergency medicines and equipment.
The provider had also updated their recruitment policy, reviewed and updated staff records, ensuring missing items of information were now in place.
Most people we spoke with were happy with the service received from the GPs at the practice. A person told us they received "excellent care" from the doctors and another person told us that the treatment given met their needs. One person said that reception staff were "very nice and helpful" but a small number of people commented that reception staff could be abrupt. We found that people were given information about their treatment in most cases and care was planned and delivered in a way that met people's individual needs.
The surgery had arrangements in place to protect vulnerable adults and children from abuse and monitored the quality of the service they provided. However medication was not always handled correctly and recruitment procedures were not in place to ensure only suitable people were employed by the practice.