The Care Quality Commission
  • Doctor
  • GP practice

Chapel Medical Centre

Overall: Good read more about inspection ratings

Upton Hospital, Albert Street, Slough, Berkshire, SL1 2BJ

Provided and run by:
East Berkshire Primary Care Out Of Hours Services Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Chapel Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chapel Medical Centre, you can give feedback on this service.

6 February 2019

During a routine inspection

We carried out an announced comprehensive inspection at Chapel Medical Centre on 20 February 2019 as part of our inspection programme. This was the first inspection of this service as the provider changed in September 2017 and registered with the CQC in November 2018.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the identification of carers to enable this group of patients to access the care and support they need.
  • Review complaints processes to include details of the health ombudsman in patient correspondence.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice.