Archived: Lattimore Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Lattimore Surgery on 9 December 2015. The practice achieved an overall rating of good. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was good for providing services for older people; people with long-term conditions; families, children and young people; working age people; people whose circumstances may make them vulnerable and people experiencing poor mental health.

Our key findings were as follows:

• Systems were in place to identify and respond to concerns about the safeguarding of adults and children.
• We saw patients receiving respectful treatment from staff. Patients felt they were seen by friendly and helpful staff. Patients reported feeling satisfied with the care and treatment they received.
• The practice offered a number of services designed to promote patients’ health and wellbeing and prevent the onset of illness.
• The practice acted upon best practice guidance to further improve patient care.
• The management and meeting structure ensured that appropriate clinical decisions were reached and action was taken.
• The practice appeared clean and infection control processes were adhered to.
• Systems were in place and adhered to for the appropriate management of medicines.

There were areas of practice where the provider needs to make improvements.

The provider should:

• Ensure that refrigerated medicines and vaccines are stored in accordance with the relevant guidance.

• Ensure that the clinical waste bins outside the practice are appropriately secured.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice