Updated 27 November 2025
Date of Assessment: The assessment was focused on the Key question responsive and the site visit took place 15 April 2026.
70 Norwood Road is a GP practice that has been managed under the partnership of The Southall Medical Centre since its CQC registration in April 2013. The practice was last assessed in October 2023 and rated requires improvement in the key question Responsive but rated overall as good. This focused assessment was undertaken to review the key question responsive since the last assessment.
70 Norwood Road is a GP Practice that delivers General Medical Service (GMS) to approximately 4,700 patients in the London Borough of Ealing under a contract held with NHS England. The National General Practice Profile states that the population make up for this location is 62.8% Asian, 14.4% White, 9.2% Black, 2.4% Mixed and 11.2% other non-white ethnic groups.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This practice is in the third decile indicating it is in a more deprived area on the national scale. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
There were no breaches currently at this location and what we found is as follows:
Responsive: People received services that were in line with the Equality Act. An interpreting service was made available to patients who needed it. Complaints were handled carefully and timely. There was an improvement in how people accessed the services at this location since the last assessment in 2023. There was a need for more improvement in how patients accessed the services and how decisions on cardiopulmonary resuscitation were recorded and reviewed.