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Inspection Summary

Overall summary & rating


Updated 17 August 2019

About the service

The Fairways is a residential care home providing personal care to 60 people. At the time of this inspection 51 people were being supported at the service and one person was in hospital. The service is managed by the Methodist Homes group which is a charitable organisation. En-suite rooms or self-contained apartments were available in one building over two floors. The ground floor supported people who were living with Dementia.

People’s experience of using this service and what we found

We found the impact on people from the current staffing levels was minimal although staff consistently raised with us that they felt there was not enough staff.

There was a divide in the staff culture within the home. The majority of care staff that we spoke with disclosed a poor working relationship between them and the senior care staff.

Although the registered manager had responded to our findings these had not all been identified during assessments of service delivery.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the care and told us staff were kind and caring towards them. The staff were respectful and encouraging of people’s cultures and beliefs. People’s support plans were personalised and contained detailed information on how to meet their specific needs. They referred to people in respectful and dignified ways.

We saw documentation around end of life wishes recorded and the compassion shown by the staff at this time was praised.

The service had built good links with external professionals and the surrounding community. An enhanced activity role of community co-ordinator was in place and planned events that bought the community into the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: The last rating for this service was Good (published 4 January 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 August 2019

The service was safe.

Details are in our safe findings below.



Updated 17 August 2019

The service was effective.

Details are in our effective findings below.



Updated 17 August 2019

The service was caring.

Details are in our caring findings below.



Updated 17 August 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 17 August 2019

The service was not always well-led.

Details are in our well-Led findings below.