Updated 10 July 2025
Date of assessment 1 August to 13 August 2025. Caremark Hinckley Bosworth Blaby Leicester is a home care provider that provides support to people of all ages living dementia, learning disabilities, physical disabilities and mental health conditions. At the time of this assessment there were 77 people using the service, 51 of whom received regulated care. This assessment was completed in part due to information of concern we had obtained in relation to the provision of care staff. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider mostly had a good learning culture based on openness and honesty, but some issues went unidentified for prolonged periods. People were protected and kept safe. Staff understood and managed risks. People received required care, however, scheduled care visits did not always meet people’s preferences and staff were not always provided with travel time. Equipment and technology supported the delivery of safe care. Care staff received training to meet people’s care needs. Medicines were mostly managed safely. People were involved in assessments of their needs. People’s nutritional and hydration needs were mostly met. Staff worked with other agencies involved in people’s care for the best outcomes.
People were treated with kindness and respect. Staff protected their privacy and dignity. They treated them as individuals and mostly supported their preferences. Staff responded to people in a timely way. The provider supported staff wellbeing. The provider made sure people were at the centre of their care and treatment. People knew how to raise concerns and give feedback. People mostly received fair and equal care and treatment. People were supported to plan for their future. The provider mostly fostered a positive culture where people felt they could speak up and their voice would be heard. Leaders had the skills, knowledge and experience to lead effectively, though needed to ensure their quality assurance processes identified and acted on shortfalls.