Regents Park Practice

Updated 28 August 2018

Regents Park Practice is situated within NHS Camden Clinical Commissioning Group. The practice holds a Personal Medical Services contract (Personal Medical Services agreements are locally agreed contracts between NHS England and a GP practice) and provides a range of enhanced services of child health and immunisation; minor illness clinic; smoking cessation clinics; and clinics for patients with long term conditions.

The practice is located at Cumberland Market, London, NW1 3RH.

The provider has a second surgery, the Ampthill Practice which is managed by the same partner group and run by the same staff. Both practices also share the same policies and procedures with significant event analysis and clinical audits shared across both. The Ampthill Practice is inspected separately as it is separately registered with the CQC.

The practice website can be found at: www.regentsparkpractice.co.uk/.

The Regents Park Practice is registered with the Care Quality Commission to carry on the regulated activities of Maternity and midwifery services, Treatment of disease, disorder or injury; Diagnostic and screening procedures; Family planning; Surgical procedures; and Maternity and midwifery services.

The practice has a patient list of approximately 6,200 at the time of our inspection.

The staff team at the practice includes two male full-time GP partners and a full-time female salaried GP. Between them the GPs work the equivalent of three full-time GPs. The clinical team is completed by a part-time female practice nurse and a full-time male practice nurse.

The non-clinical staff consist of a full-time practice manager, a full-time operations manager, a part-time care co-ordinator and nine administrative and reception staff (who work a mixture of full-time and part time-hours).

The practice is open:

Monday to Wednesday 9.00am and 6.00pm,

Thursday 9.00am to 1.00pm

Friday 9.00am to 5.00pm.

The phone lines open on all days at 8.30am.

Appointments are available:

Mornings Monday to Friday 9.00am – 1.00pm,

afternoons: Monday to Wednesday 2.00pm-6pm and

Friday 2.00pm – 5.00pm.

Patients of the practice can also access GP and Nurse appointments at the Ampthill practice which is managed by the same partnership team, or at four local hubs organised by Camden CCG. Appointments at hub locations are available Monday to Friday 6.30pm - 8.00pm and weekends between 8.00am and 8.00pm.

To assist patients in accessing the service there is an online booking system. Urgent appointments and home visits are available each day and GPs also provide telephone consultations for patients. During evenings and weekends, when the practice is closed, patients are directed to dial NHS 111 to access an Out of Hours service delivered by another provider.

Regents Park Practice serves a practice population with a deprivation score that is higher than the England average. For example, 39% of older people are affected by income deprivation, compared to a local average of 28 %, and the national average of 20%.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Updated 28 August 2018

This practice is rated as Good overall. (Previous rating 01 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Regents Park Practice on 13 July 2018. We carried out this inspection as part of our inspection programme.

At this inspection we found:

• The practice’s uptake for cervical screening and breast and bowel cancer screening was below the national average.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are to:

• Consider developing a business plan to show the goals for the development of the practice.
• Consider ways to improve uptake of its cervical, breast and bowel cancer screening programmes for the benefit of patients.
• Consider placing a second thermometer in each of the vaccine fridges to improve temperature monitoring.
• Continue to review the practice opening hours to improve patient access.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 28 August 2018

Updated 28 August 2018

Updated 28 August 2018

Updated 28 August 2018

Updated 28 August 2018

Updated 28 August 2018