Health Klinix

Updated 13 January 2020

Travel Klinix is an independent provider of general medical services to adults and children based in the Earlsdon district of Coventry. It is located towards the rear of Earlsdon Medical Centre. The service provides travel vaccinations, a range of general children’s and adult’s vaccinations (for example, shingles and flu) and health advice and treatment before and after travel abroad. It is also a registered yellow fever centre and a registered training centre for infectious diseases. The location also provides medical examinations to support visa applications and is involved with a range of local healthcare initiatives such as HIV testing within high risk communities on behalf of Coventry City Council.

The location is a training centre for travel health for infectious diseases for trainee doctors from the Joint Royal Colleges Postgraduate Training Board.

The service had not been previously inspected by CQC and delivers the following Regulated Activities: diagnostic and screening procedures and treatment of disease, disorder or injury.

The service was established in 2013 and later moved to the current location. Although located on the first floor of the building, there is full disabled access. Ample parking is available.

The director is the registered manager and doctor for the service. They also trained and practiced as a hospital consultant within this field of expertise. Other staff include a nurse and administration staff.

The service is open from 9am until 5pm from Monday to Wednesday, from 9am to 1pm on Thursdays, from 9am to 6pm on Fridays and from 9am until 12pm on Saturdays.

Full details of the services provided are available on the Harley Street Consulting Clinics website at www.travelklinix.com.

How we inspected this service

Before the inspection we reviewed the information submitted by the provider about the services available at Travel Klinix.

During the inspection we spoke with a range of staff, reviewed documents, including medical records, and comment cards where patients had shared their views and experiences of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 January 2020

This service is rated as Good overall. (Not previously inspected by CQC.)

The key questions are rated as:

Are services safe? –  Good

Are services effective? – Good

Are services caring? – Good

Are services responsive?  Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Travel Klinix on 29 November 2019 as part of our inspection programme to rate independent health providers.

Travel Klinix is an independent provider of general medical services to adults and children based in the Earlsdon district of Coventry. The service provides travel vaccinations, a range of general children’s and adult’s vaccinations (for example, shingles and flu) and health advice and treatment before and after travel abroad.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Travel Klinix services are provided to patients under arrangements made by their employer or a government department or an insurance company with whom the service user holds a policy (other than a standard health insurance policy). These types of arrangements are exempt by law from CQC regulation. Therefore, at Travel Klinix we were only able to inspect the services which are not arranged for patients by their employers or a government department or an insurance company with whom the patient holds a policy (other than a standard health insurance policy).

The director is the registered manager and doctor for the service. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for Care Quality Commission comment cards to be completed by patients prior to our inspection. We received 100 comment cards, which were all very complimentary about the standard of service delivery, which was said to be excellent. The doctor, nurse and staff were praised for their caring, efficient and professional approach and patients appreciated the ease with which they could make appointments, often on the same day.

Our key findings were:

• The duration of appointments was timed according to the service or treatment provided.
• There was evidence of quality assurance activities to monitor the quality of services provided. Clinical audits were carried out and procedures and processes were regularly examined in conjunction with patient feedback and improvements were made when identified.
• There was an infection prevention and control (IPC) policy and an IPC audit had been carried out in the last 12 months.
• There were systems for the management of medicines and vaccinations.
• Staff showed awareness of current evidence based guidance and had received up to date training to enable them to deliver effective care and treatment.
• There was a clear leadership structure. Staff told us that they felt supported by the management team.
• Information about how to make a complaint was available.
• Services and fees were clearly displayed.
• The service proactively encouraged feedback from staff and patients and acted on the results.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care