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Maya Supported Living Limited Good

Reports


Inspection carried out on 19 January 2021

During a routine inspection

About the service

Maya Supported Living Limited provides a service to eight younger adults with learning disabilities or autistic spectrum disorder some of whom require support to maintain their mental health.

People live across two supported living settings. Five people live in one house and three in another house. In both settings people had their own bedroom and shared communal bathing facilities, a kitchen/dining area, lounge and garden. The provider’s office was situated at a separate location registered with the CQC.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection three people were receiving personal care.

People’s experience of using this service and what we found

We found the provider had systems, policies and procedures to ensure the safe management of the service. They undertook monitoring and checks. They had good lines of communication with both people and their relatives.

There were adequate staff to meet people’s support needs and staff were provided with training and support to equip them to undertake their caring role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• Model of care and setting maximises people’s choice, control and independence

At the time of the inspection the provider applied the principles and values of right support, right culture and right choice. Care plans reflected people’s preferences and staff gave people choices and respected their decisions. The support was offered in a manner which promoted individual supported daily living, social and educational activities. The service promoted independence and people's support focused on them gaining new skills and become more independent.

Right care:

• Care is person-centred and promotes people’s dignity, privacy and human Rights

People had person centred care plans. Staff provided person centred care and worked in a manner to maintain people’s dignity and privacy. They promoted people’s human rights and recognised the importance of supporting people to maintain virtual contact with family members throughout the COVID-19 restrictions.

Right culture:

• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

The provider supported people’s rights and encouraged people to be part of the local community. They promoted activities and education so people could lead a full and empowered life. Those people who stayed within their home were supported to enjoy activities which were meaningful to them and encouraged to make choices in their everyday life.

Why we inspected

This service was registered with us on 10/11/2018 and this is the first inspection. This service has been rated good.

We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively

We will continue to monitor information we re