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Inspection Summary


Overall summary & rating

Outstanding

Updated 1 February 2020

About the service

Vida Hall provides residential care for up to 70 people. The service specialises in the care of people living with dementia. It is purpose built and consists of a main reception area and four houses. Two houses provide nurse led care and two provide residential care. At the time of the inspection 69 people lived at Vida Hall.

People’s experience of using this service and what we found

People received exceptional dementia care. The leadership team promoted education and research-based practice, which fostered high quality, person-centred care throughout the service. Staff followed the principles of person-centred care to promote the highest standard of care for people living with dementia.

There was a strong sense of commitment within the whole staff team to source new initiatives and find creative ways to support people to lead the best lives they could. Staff were exceptionally kind, caring and compassionate. The high standard of care they provided significantly improved the quality and life for people living with dementia and enhanced their quality of life and wellbeing.

We found staff and managers were passionate about providing people with high quality, person-centred care. Relatives told us people were recognised as unique individuals. Staff worked proactively to ensure people’s care was bespoke and designed to meet their individual needs and care preference while also offering people new opportunities and experiences. This had an extremely positive impact on people who lived at Vida Hall.

Staff were well trained and recognised people’s emotional needs exceptionally well and treated people with dignity and respect. We saw numerous examples of where staff helped people to express their wishes and needs. Staff responded to people courteously and spoke about them with great warmth and tenderness.

Staff at all levels had training in how to care for people with dementia. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Emphasis was given to making sure people got enough to eat and drink and food was presented in an appetising way.

Staff were knowledgeable about people and incorporated their care preferences into care plans. These were used to make sure people could continue to do the things they enjoyed previously while also offering new opportunities to stimulate and engage them.

People lived in a warm, comfortable environment which had been planned and adapted to meet their specialist care needs. Everyone living there had access to an outside space to enjoy regular exercise, fresh air and natural light.

Highly effective management systems were in place to promote people's safety and wellbeing. The provider acted upon feedback and advice; they were proactive at looking for new ways to drive improvement.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 1 February 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 1 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 February 2020

The service was well-led.

Details are in our well-led findings below.