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Inspection report

Date of Inspection: 19 August 2013
Date of Publication: 20 September 2013
Inspection Report published 20 September 2013 PDF | 75.48 KB

Overview

Inspection carried out on 19 August 2013

During a routine inspection

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Comprehensive arrangements were in place for carrying out pre-admission assessments. Comments from relatives included �It is fantastic� and �This is the first time in many, many years that I have felt safe leaving Y�.

We looked at people's care records and saw arrangements were in place to identify those people at a greater risk of poor nutrition and dehydration. Records about specific dietary requirements were prominently displayed in the kitchen area and staff demonstrated a good understanding about individuals� specific needs.

We looked at the medicines records and stock for three people's controlled drugs and found these to be correct. We also checked the records and stock for a range of other medicines for six people. Records were complete and medicines could be accounted for.

We saw appropriate checks were undertaken before staff began work and a record kept to monitor the completion of the associated recruitment processes. The relatives we spoke with described staff in the following ways; �The staff are fantastic�, �I have never seen staff give anything but a smile. All staff members know the names of people living here� and "I have not found any member of staff who isn�t proactive and warm; even the directors are hands on.�

An effective complaints system was in place.