Our current view of the service
Updated
11 August 2025
We carried out this announced on-site inspection on 10 February 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Improvements should be made to the processes and systems for investigating incidents and accidents, and for receiving and acting on safety alerts.
Cedar House Orthodontic Practice is in Northwich and provides NHS and private orthodontic dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 3 orthodontists, 1 orthodontic therapist, 5 dental nurses, 2 receptionists and the practice manager (who was also a dental nurse). We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 orthodontists, 1 dental nurse and the practice manager.
People's experience of the service
Updated
11 August 2025
Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 35 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Very good service, always sort appointment out.”
“Friendly staff. Appointments on time. Treatment going well and as expected.”
“Provides a really good service and I would recommend to others.”
“Highly recommend. Wonderful staff, always friendly and approachable. Really please with my treatment and also both of my daughters.”
“It is very good, nothing bad to say.”
“My journey so far has been very good.”
“Very friendly staff, very helpful and explained the process the whole way through.”
“Very happy with the service here.”
“I have always been treated with respect, and I am very comfortable visiting.”
“Friendly, efficient, professional.”
“Everything was perfect. Could not say a bad word about this practice.”
“No concerns or issues. Always seen when needed and great service.”
“Happy with treatment and service.”
“Very friendly staff and make [patient name] feel comfortable. Reception staff very nice and helpful.”
Patients commented positively about the standards of cleanliness. “Always friendly, clean practice, organised and efficient, timely appointments.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Very good experience. Appointments on time. Easy to navigate process. Easy to change appointments when needed. Orthodontist treatment has been excellent.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Even though my treatment was a long period, I felt as though it was needed. My dentist always checked if I had pain or discomfort. They always made sure I wanted to keep or get rid of my gap and made sure I was 100% happy before taking braces off. They did a really good clean afterwards and my teeth are now stunning.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.