20 June 2019
During a routine inspection
Premier Care is a domiciliary care service providing personal care to younger adults and older people in and around Ilkeston. The service currently provides a service for 252 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner. Staff knew how to support people safely, including using equipment to assist them to move. Staff were supported and trained to ensure that they had the skills to support people effectively. They understood how to protect people from harm and were confident that any concerns would be reported and investigated by the management team.
Where people received assistance to take medicines, records were kept in order that this was done safely. When people required assistance to eat and drink, the provider ensured that this was planned to meet their preferences and assessed need.
Support was now planned in local teams and the provider had made improvements in staffing to ensure people received their care from a small team of staff who they knew well. Care was planned and reviewed, and the provider ensured that people and their relative’s choices were followed. People’s privacy and dignity were respected and upheld by the staff who supported them.
People had caring relationships with the staff who supported them. The provider had built relationships with other health and social care professionals to ensure that people were supported to maintain good health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt able to make choices about their care and how they were supported.
There was a complaints procedure in place and any received were investigated and responded to. There were other systems in place to monitor and drive improvement such as audits. People were asked for their feedback on the quality of the service and their contribution supported the development of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
This service was registered with us in November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.