During an assessment under our new approach
Date of Assessment: 23 July 2026. East Park Medical Practice is a GP practice and delivers service to 5720 people under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the service population was 63.50% White, 16.87% Asian,10.86% Black, 6.03% Mixed and 2.74% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had systems and processes in place to support safe care and protect people from harm. Staff understood their safeguarding responsibilities and arrangements were in place for medicines management, infection prevention and control, and emergency planning. The practice worked well with other healthcare providers to ensure safe and coordinated care. While some areas of governance needed addressing, leaders acted promptly to address issues identified and demonstrated a commitment to learning and continuous improvement.
EFFECTIVE: The service delivered effective care and treatment that was based on current guidance and people's individual needs. Systems were in place to monitor long-term conditions and medicines, with records showing clear assessments and people involved in decision-making. The service worked effectively with other healthcare providers, including care homes and the local hospice, to ensure coordinated care and positive outcomes for people.
CARING: The service demonstrated a caring and compassionate culture. Feedback from people using the service, care homes, and partner organisations was positive, with people reporting they were treated with kindness, respect, and dignity and were given time to discuss their needs without feeling rushed. Staff understood individual preferences and communication needs and actively involved people in decisions about their care and treatment.
RESPONSIVE: People could access the practice through a range of methods. Staff understood the needs of the local population and supported reasonable adjustment requests. Feedback from patients and partner organisations was positive, and national survey results showed strong performance in areas relating to access. The practice also adapted services effectively during ongoing building works, ensuring care remained accessible and consistent.
WELL-LED: The service had visible and approachable leaders who promoted a positive, open, and supportive culture. Staff understood the practice vision and felt valued in their roles. Governance systems supported quality improvement and partnership working with the local hospice, and care homes. Leaders demonstrated a commitment to learning and responded appropriately to issues identified.