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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 March 2018

At our last inspection of the service on 19 August 2015 the service was rated Good.

At this inspection which was unannounced we found the service remained Good and they demonstrated they continued to meet the regulations and fundamental standards.

Homelands, provides residential care for up to 14 people many of whom are living with dementia. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It is one of three locations at the same address owned by the provider. The service is part of the Oatleigh building and is situated on the first floor known as ‘Bond Street’. Some services and facilities such as activities, kitchen and laundry arrangements are shared between the locations as a community. Homelands have its own staff and operates independently, under the overall supervision and management control of the provider. There were 10 people using the service at the time of our inspection.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had appropriate adult's procedures in place to protect people from the risk of abuse and staff were aware of the action to take if they had any concerns. Risks to people had been assessed and identified risks were managed safely. Medicines were stored, administered and recorded appropriately. People were protected from the risk of infection. Accidents and incidents were recorded and acted on in a timely manner. There were enough staff to meet people's needs. The provider conducted appropriate recruitment checks before staff started work.

Staff were appropriately inducted into the service. Staff received training, supervision and appraisals so that they were effectively able to carry out their roles. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 (MCA) and asking for people’s consent before they provided care. People were protected from the risk of poor nutrition and had access to a range of healthcare professionals in order to maintain good health.

People told us staff were caring and respected their privacy, dignity and independence. People were involved in decisions about their care needs. People were supported to follow their interests and hobbies.

People’s needs were reviewed and monitored on a regular basis. Care plans were reflective of people's individual care needs and preferences and were reviewed on a regular basis. People knew about the service's complaints procedures and knew how to make a complaint. People's cultural needs and religious beliefs were recorded to ensure that staff took account of people's needs and wishes.

There were effective processes in place to monitor the quality and safety of the service. People’s feedback was sought through annual satisfaction surveys. Regular resident and staff meetings took place where people were provided with opportunities to provide feedback about the service. People and staff were complimentary about the registered manager and the service.

Inspection areas

Safe

Good

Updated 28 March 2018

The service remains Good

Effective

Good

Updated 28 March 2018

The service remains Good

Caring

Good

Updated 28 March 2018

The service remains Good

Responsive

Good

Updated 28 March 2018

The service remains Good

Well-led

Good

Updated 28 March 2018

The service remains Good