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Inspection Summary


Overall summary & rating

Outstanding

Updated 1 October 2019

About the service

Care Forum (MK) is a domiciliary care agency providing personal care to children, young people and adults.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Young people and their families received exceptionally high-quality, person-centred care from an extremely caring and exceedingly well-led service. Young people with a wide range of needs were supported by staff to lead full, interesting and meaningful lives. Support for the young person also resulted in families having much-needed opportunities for a break. We saw that young people had excellent, warm, caring relationships with the staff and enjoyed their company.

Staff had high regard for the safety of the young people they were supporting. They undertook training in safeguarding and protecting young people from abuse and avoidable harm and were confident to report any concerns. Young people were pro-actively supported to take risks safely. There were enough staff to keep young people safe and recruitment ensured that staff were suitable to work at this service. Medicines were given safely. Communication and sharing of information was very good and lessons learnt when things went wrong.

Staff were exceptionally kind, compassionate and caring. They provided fully personalised support that focussed on what the young person and their family wanted. Staff fully understood how to support young people’s privacy and dignity and they encouraged young people to be as independent as possible. Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

A team of highly motivated and dedicated staff provided a service that was fully responsive to the needs of each young person and their family. Staff had ‘gone the extra mile’ on numerous occasions, often in their own time, to make sure that young people were able to fulfil their wishes and dreams.

The service was exceptionally well-led by a registered manager who inspired the staff team to put the people they were supporting at the heart of everything they did. The provider’s values were put into practice by the staff and governance systems ensured the service provided was of the highest possible quality. Young people, their relatives and staff were always involved in improving all aspects of running the service and their voices were heard.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (report published 20 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Care Forum (MK) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 1 October 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 1 October 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 1 October 2019

The service was exceptionally well-led.

Details are in our well-led findings below.