• Doctor
  • GP practice

St Luke's Primary Care Centre

Overall: Good read more about inspection ratings

Timken Way South, Duston, Northampton, Northamptonshire, NN5 6FR (01604) 751832

Provided and run by:
St. Luke's Primary Care Centre

Latest inspection summary

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Background to this inspection

Updated 27 December 2021

St. Luke's Primary Care Centre is located in Northampton:

Timken Way,

Duston,

Northampton

NN5 6FR

The practice provides primary medical care for approximately 22,000 patients living in Duston and the surrounding areas. There is a registered manager at the practice. The service is registered with the CQC to provide the following regulated activities:

  • Diagnostic and screening procedures
  • Treatment of disease, disorder or injury
  • Maternity and midwifery services
  • Family planning
  • Surgical procedures

St. Luke's Primary Care Centre provides primary care services to local communities under a Personal Medical Services (PMS) contract, which is a locally agreed contract used for providing medical services. The practice population is predominantly white British along with small minority ethnic populations of Asian and Eastern European origin.

The clinical team consists of eight GP partners (seven female and one male) and three salaried GPs (two female and one male). There are three advanced nurse practitioners (two female and one male) and five practice nurses who are supported by three health care assistants and two phlebotomists. Primary Care Network (PCN) staff working from the practice include three clinical pharmacists, two social prescribing link workers and two first contact physiotherapists. There is a mental health worker and a care co-ordinator. The non clinical team is lead by a practice manager, who is supported by a deputy, an operations manager, a finance manager, an administration manager and a team of administrative and reception staff.

The practice operates out of a three-storey building. Patient care is provided on the ground and first floor. The second floor is used by the administration team, with lift access available for all floors. There is a car park outside the surgery with adequate disabled parking available.

The practice is part of a wider network of GP practices known as the Blue PCN. A Primary Care Network (PCN) is a group of practices working together with a range of local providers. There are a total of six GP practices in the Blue PCN.

Information published by Public Health England shows that deprivation within the practice population group is in the sixth decile (six of 10). The lower the decile, the more deprived the practice population is relative to others.

Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were telephone consultations. If the GP needs to see a patient face-to-face then the patient is offered an appointment at the surgery.

The practice is open from 8am until 6.30pm Monday to Friday. When the practice is closed services are provided by the Northampton GP extended access service via the NHS 111 service.

Overall inspection

Good

Updated 27 December 2021

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at St. Luke's Primary Care Centre on 26 October 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • All applicable staff had been checked for their immunisation status in relation to Hepatitis B. At the time of our inspection the practice was in the process of confirming the immunisation status of applicable clinical and non clinical staff in relation to other immunisations.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • All staff had received an appraisal within the last 12 months.
  • Results from the national GP patient survey published July 2017 showed patients rated the practice lower than others for several aspects of care and access to services.
  • The practice was aware of the lower satisfaction recorded in the national GP patient survey and was taking improvement actions. However the impact of these actions were yet to be demonstrated.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had systems to support carers.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice was aware of and complied with the requirements of the duty of candour.

The area where the provider should make improvement is:

  • Continue to seek feedback from patients using the service and ensure improvement to national GP patient survey results.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice