We carried out a review of the data available to us about Nork Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nork Clinic, you can give feedback on this service.
We carried out an announced comprehensive inspection of Nork Clinic on 14 April 2015. Breaches of legal requirements were found during that inspection within the safe domain. After the comprehensive inspection, the practice sent us an action plan detailing what they would do to meet the legal requirements in relation to the following:
We undertook a focused inspection on 5 April 2016 to check that the provider had implemented their action plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link on our website at www.cqc.org.uk
Our key findings across the areas we inspected were as follows:-
All staff were trained in safeguarding of children at a level appropriate to their role and contact details for local authority safeguarding teams are accessible to all staff within the practice.
Risk assessment and monitoring processes were effectively used to identify, assess and manage risks relating to fire safety arrangements.
Actions identified as a result of auditing of infection control processes were documented and reviewed so that progress and completion was monitored. All actions identified had been completed.
Remedial works were implemented in order to reduce the risk of exposure of staff and patients to legionella bacteria. Ongoing monitoring recommendations had not yet been fully implemented. However, we saw a clear plan in place to ensure this was followed through, including regular temperature monitoring and descaling of a shower head.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection of Nork Clinic on 14 April 2015. We visited the practice location at 63 Nork Way, Banstead, Surrey SM7 1HL.
Overall the practice is rated as good. Specifically, we found the practice to be good for providing effective, caring, responsive and well-led services. It required improvement for providing safe services. It was good for providing services for older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).
The inspection team spoke with staff and patients and reviewed policies and procedures. The practice understood the needs of the local population and engaged effectively with other services. The practice was committed to providing high quality patient care and patients told us they felt the practice was caring and responsive to their needs.
Our key findings across all the areas we inspected were as follows:
There were areas of practice where the provider needs to make improvements.
Importantly, the provider must:
In addition the provider should:
Chief Inspector of General Practice