We carried out a review of the data available to us about Your Care Team Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Care Team Ltd, you can give feedback on this service.
Your Care Team is a domiciliary care agency. It provides personal care to people living in their own homes and flats in the community. At the time of the inspection the service was providing personal care to two people. Your Care Team is a new service and also provides support to people with other non regulated services.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service
People and relatives who used the service were happy with the care and support provided by Your Care Team. They told us they felt safe and staff were kind and caring.
People, relatives and staff said the registered manager was approachable and responsive. People’s views were sought through frequent meetings and surveys. Systems to monitor and check the service were in place. The registered manager provided staff with leadership and they were passionate about continuing to develop the quality of the service.
People’s care needs were assessed, and they received person centred care from staff who knew them well. Care plans were clear and up to date. People received appropriate support with their nutrition and health needs.
Staff were knowledgeable about people and the topics we asked them about. They received good quality training, supervision and appraisal. They were enthusiastic and demonstrated they were committed to providing person centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff encouraged people to make decisions about their own care, and promoted peoples’ rights to dignity, independence and privacy.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 October 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.