Archived: Cera Trafford

Updated 12 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 18 November 2019 and ended on 26 November 2019. We visited the office location on 22 November 2019.

What we did before the inspection

We reviewed information, we had received about the service since registration. This included looking at information held on our database about the service for example, statutory notifications completed by the registered provider. We also sought feedback from the local authority contracts and commissioning teams and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. This information helps support our inspections. We used all this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with four people who used the service and one relative. We spoke with the registered manager, the branch manager, the care-coordinator and three carers.

To gather information, we looked at a variety of records. This included care records related to three people, and medicines administration records. We also looked at information related to the management of the service. This included recruitment records for three staff, audits, policies and procedures and quality assurance documents. We did this to check the management team had oversight of the service and to make sure the service was appropriately managed.

Updated 12 December 2019

About the service

Homecare4U Trafford is a domiciliary care agency providing personal care to people living in their own homes within Sale and surrounding areas. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 21 people were receiving personal care.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff from Homecare4U Trafford. They described staff as reliable and confirmed they had never experienced any missed visits. Staff said they were happy with the way their visits were planned and said they were not rushed to complete tasks. Risk was appropriately managed and addressed. Staff were aware of processes to follow should they have any concerns about the care and treatment of people who used the service.

We saw evidence of partnership working to develop and maintain a high quality, person-centred service. Care plans were developed in line with good practice and were reviewed when people’s needs changed. People who used the service told us they experienced positive outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us the service was person-centred. They said care was delivered in line with preferences and wishes. Staff were described as kind caring and patient. There was a focus on developing independence. People were supported by staff who knew them well. Concerns were proactively addressed by the senior management team and lessons were learned from any feedback provided.

Everyone we spoke with told us the service was well-led. The management team and staff had clear roles and responsibilities and were committed to ensuring the service provided was good. Staff told us they were adequately supported by the management team and were happy with the training provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09/11/2018 and this is the first inspection.

Why we inspected

This was the first planned inspection of this new service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.