• Care Home
  • Care home

Eagle Care Home

Overall: Requires improvement read more about inspection ratings

104 Victoria Road, Elland, West Yorkshire, HX5 0QF (01422) 373141

Provided and run by:
Eagle Care Home (Elland) Limited

Important: The provider of this service changed. See old profile

All Inspections

12 November 2020

During an inspection looking at part of the service

Eagle Care Home is a residential care home registered to provide accommodation and personal care for up to 33 people. There were 25 people using the service when we inspected.

We found the following examples of good practice.

The service was accessing the government testing scheme which had assisted them to identify an outbreak quickly.

The service was working with the local authority infection control team and other health professionals in managing the outbreak.

The registered manager kept relatives updated so they understood decisions around visiting and restrictions.

The environment was clean, hygienic and well ventilated.

Staff supported people to keep in touch with family and friends through telephone and video calls.

People isolating in their rooms had regular contact with staff who provided companionship as well as care and support.

Further information is in the detailed findings below.

8 October 2019

During a routine inspection

About the service

Eagle Care Home is a residential care home providing personal care to 27 people aged 65 and over at the time of the inspection. The service can support up to 33 people.

The home is over two floors, with communal living spaces and bedrooms on the ground floor, and a basement with further bedrooms.

People’s experience of using this service and what we found

People said they felt safe, and most individual risks to people were assessed. Risk assessments for the premises and equipment were in need of a review. Some areas of the home needed more thorough cleaning, although there was a refurbishment plan to decorate and replace some fixtures and fittings. Staff understood how to support people safely with moving and handling. Medicines were managed safely overall, although the medicines trolley needed to be stored more securely. Safe recruitment processes were in place and there were enough staff to meet people’s needs. Accidents and incidents were monitored and staff understood safeguarding and emergency procedures.

People’s needs and choices were assessed. There were systems in place to support staff to provide effective care, such as regular training and supervision. People’s consent to care and support was obtained in line with legal requirements, although recording of people’s mental capacity was sometimes inconsistent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, caring, supportive and motivated to support people. People were respected as individuals. Some care plans lacked information and guidance for staff which was important to understand people’s preferences for their care and support. People joined in with planned activities, although at times we saw people spent long periods of time in their chairs with little to do. People knew how to complain, although no complaints had been received.

There was clear leadership and management of the service, although systems and processes to drive improvement and demonstrate quality assurance needed to be more robustly embedded.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 29 November 2018).

Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

At this inspection some improvement had been made and the provider was no longer in breach of regulations. There was work being done to ensure the service was continuously improving.

Why we inspected

This was a planned inspection based on the previous rating and to follow up on action we told the provider to take at the last inspection.

The overall rating for the service has not changed from Requires improvement.

We have found evidence that the provider needs to continue to make improvement. Please see all sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eagle Care Home on our website at www.cqc.org.uk.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.