We carried out a review of the data available to us about Highfield Manor Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Highfield Manor Care Home, you can give feedback on this service.
Highfield Manor Care Home is a residential care home providing personal care for up to 38 people aged 65 and over in one adapted building. There were 37 people accommodated at the home at the time of the inspection.
We found the following examples of good practice
•Temperatures were taken on entry and individual hand sanitizer bottles were given to visitors. A care home visiting form was completed to screen for symptoms prior to entry. This included contact details for "test and trace," should there be a necessity to do so.
• Although local restrictions were in place at the time of the inspection, alternative measures such as video calls, emails and letters were utilised to update and maintain contact with family and friends. The service had sent complimentary thank you cards to relatives thanking them for their support and understanding about the restrictions in place.
• The provider complied with shielding and social distancing rules. We observed clear signage and procedures regarding isolation when people were re-admitted back to the home from hospital settings and staff were trained on how to keep people safe from the risk of infection. Personal protective equipment (PPE) was used effectively to safeguard staff and people using the service and national guidance was implemented.
• Risk management strategies were thorough. We saw evidence of risk assessments for people at high risk, including black and minority ethnic staff. Measures were in place to reduce the risks to people's health and safety.
• The environment was clean and hygienic. Cleaning schedules had been increased and environmental audits which were regularly undertaken, had been expanded to ensure they were robust.
Further information is in the detailed findings below.
Highfield Manor Care Home is a residential care home providing personal care for up to 38 people aged 65 and over in one adapted building. There were 35 people accommodated at the home at the time of the inspection.
People’s experience of using this service and what we found
Safeguarding policies, procedures and staff training helped protect people from harm. All necessary checks on staff and the environment were undertaken to keep people safe. Risk assessments helped protect the health and welfare of people who used the service. The administration of medicines was safe.
People were supported to live healthy lives because they had access to professionals, a well-trained staff team and a choice of a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated as individuals which helped protect their dignity. Staff were trained in equality and diversity. People’s equality and diversity was respected by a caring staff team and where they wanted they were supported to continue with their relationships. The service had achieved accreditation with an organisation which concentrated on dignity in care for people with a dementia.
We saw that the service responded to the needs of people by providing meaningful activities, having regularly reviewed plans of care and any concerns acted upon. Staff training enabled them to care for people at the end of their lives.
The registered manager conducted audits and attended meetings to discuss best practice topics with other organisations to improve the service. People who used the service and staff said managers were available and approachable. People who used the service and relatives were able to air their views about how the service was run.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was requires improvement (published 11 December 2018). Since this rating was awarded the provider has altered their legal entity. We have used the previous rating and enforcement action taken to inform our planning and decisions about the rating at this inspection.
Why we inspected.
This was a planned inspection based on our methodology for inspecting services with a new legal entity. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Highfield Manor Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.