Vesta Road Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved patients and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

National GP Patient Survey data collected between January and March 2026 showed patient satisfaction was similar to national averages when respondents were asked questions relating to kindness, compassion and dignity. The percentage of respondents who answered positively were as follows: 81% said the healthcare professional at their last appointment was very good or fairly good at listening to them (national average was 87%); 88% said the healthcare professional at their last appointment was very good or fairly good at treating them with care and concern (national average was 86%); 93% said they had confidence and trust in the healthcare professional they saw or spoke to (national average was 92%); and 76% responded positively to the overall experience of their GP practice (national average was 77%).

The service had arrangements to promote patients’ privacy. Relevant staff were made aware so these patients could be given priority access to appointments.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.