The Care Quality Commission
  • Doctor
  • GP practice

The Castle Medical Group

Overall: Outstanding read more about inspection ratings

Clitheroe Health Centre, Railway View Avenue, Clitheroe, Lancashire, BB7 2JG (01200) 408920

Provided and run by:
The Castle Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Castle Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Castle Medical Group, you can give feedback on this service.

27 June 2019

During an annual regulatory review

We reviewed the information available to us about The Castle Medical Group on 27 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

21/01/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Castle medical Group on 21 January 2016. Overall the practice is rated as outstanding.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • Information about services and how to complain was available and easy to understand.

  • Feedback from patients about their care was consistently and strongly positive.

  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs.

  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example it had reviewed it’s appointment system following patient feedback to offer more pre-bookable appointments. The practice engaged in ongoing monitoring of its appointment availability to ensure patients were able to access services in a timely way.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from its staff, which it acted upon.
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand
  • The practice had a clear vision which had quality improvement and patient care as its top priorities. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff. Governance in place to ensure the delivery of this vision and strategy was well organised.

We saw one area of outstanding practice:

  • The practice worked closely with the other GP practice and the other healthcare professionals located within the building to develop local clinical pathways. A clinical pathway for guidance and management of atrial fibrillation had been agreed and was being implemented. This ensured patients living in the locality received consistent, evidence based care and treatment for atrial fibrillation.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice