Latimer Court

Updated 12 May 2026

Latimer Court is registered to provide care and support for up to 80 people, including older people, younger adults, and people living with dementia, a sensory impairment or a physical disability. At the time of the assessment, 60 people were living at the service.

We carried out an unannounced assessment in response to concerns about the standards of care being provided. Overall, we found people were cared for well and felt safe. The service was clean, well maintained and had a homely atmosphere. People were supported to access healthcare professionals when required, and staff took time to listen to people, respond to their needs and interact with them in a kind and respectful manner.

Recruitment processes were robust, and staff received training relevant to their roles. Feedback from staff was mixed. Some staff told us they felt supported and listened to, whilst others did not always feel their concerns were acted upon.

Policies and procedures were in place and reflected current best practice guidance. The provider had developed a culture of learning and improvement. However, records did not always contain sufficient detail to guide staff in managing and monitoring people's health conditions effectively. Governance and quality assurance systems were established, but these had not always identified or addressed the shortfalls found during our assessment.

Updated 12 May 2026

We spoke with people and their relatives during our visit to gather their views and experiences of the care provided. Feedback was mixed; however, people generally told us they felt safe and well cared for. One person said, “The staff are very good.” People told us the environment was clean and well maintained and spoke positively about the activities available to them. They also told us they enjoyed a varied range of freshly prepared meals, with menus developed in response to people's preferences and feedback.

Throughout the assessment, we observed positive interactions between staff and people using the service. Staff treated people with kindness, compassion and respect and responded appropriately to their needs.

One relative told us, “We’ve no concerns about [Person]. [Person] needs help with personal care, they always get a shower every day and are clean and dressed properly when we see them. There seem to be enough staff around when we visit [Person], and the staff are really nice. There’s been no problem with medications and [Person] hasn’t had any falls, but they keep in touch if anything happens. [Person] is quite happy now. They weren’t at first, but now they’ve settled in, I’m happy they’re being properly cared for.” However, some relatives expressed concerns about staffing levels. One relative told us, “The staff are good and caring people, I just don’t think there are enough of them.”