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Inspection Summary


Overall summary & rating

Good

Updated 8 March 2019

About the service: Latimer Court is residential care home that provides personal care and nursing for up to 80 people aged 65 and over. At the time of the inspection 51 people were living at the home, some of whom are living with dementia.

People’s experience of using this service:

¿ People’s safety was promoted by staff who were trained to recognise signs of potential abuse and how to manage and report any situations in which people may be at risk.

¿ People were provided with the care they needed because the provider had systems in place, which were regularly reviewed, to ensure there were enough staff with the right skills and knowledge.

¿ People received their medicines safely and staff understood each person's abilities and health needs.

¿ People benefitted from living in a clean and well-maintained home where staff worked as a team to reduce the risks of infections spreading by using the resources and equipment provided to do this.

¿ People and their relatives told us staff knew people’s care preferences well, and supported people in the ways they preferred.

¿ People were supported with good nutrition and were able to access appropriate healthcare services when they had needed.

¿ People were supported to have control and choice over their lives and staff supported them in the least restrictive way possible.

¿ Staff had a caring approach towards people where respect was shown by staff to promote people's privacy and dignity.

¿ People were supported to keep in touch with others who were important to them.

¿ People were supported to take part in different leisure activities and the registered manager was acting to continual improve people’s opportunities to have fun and follow their interests.

¿ People, their relatives, staff and other health and social care professionals were encouraged to make any suggestions for improving the care provided and the service provided further.

¿ People and staff had noticed improvements had been made since our last inspection and how a culture had developed whereby care was now centred around each person.

¿ The registered provider maintained systems to monitor and continuously improve the quality of services provided for people.

Rating at last inspection: Requires Improvement. The last report for Latimer Court was published on 7 November 2017.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The rating has improved to Good overall.

Follow up: We will continue to monitor the service through the information we receive until we return, as part of the inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 8 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 8 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 8 March 2019

The service was well-led.

Details are in our Well-Led findings below.