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Inspection Summary


Overall summary & rating

Good

Updated 15 November 2019

We carried out an announced comprehensive inspection at King's Medical Centre on 22 October 2019 as part of our inspection programme. This is the first inspection of the practice following Dr Chakraborty, Dr Chilamkurthi & Dr Yadlapalli becoming the provider of this service on 30 October 2018.

We have rated this practice as good overall and good for all population groups, except Families, children and young people which was rated as requires improvement as childhood immunisation take up was not in line with national targets.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality person-centred care.

The areas where the provider should make improvements are:

  • Encourage staff to complete a level of safeguarding training in line with Royal College guidance.
  • Continue to develop a record of staff immunisation status for all diseases recommended by Public Health England.
  • Review the safety alerts process to ensure they receive and act upon all relevant safety alerts.
  • Review the childhood immunisations process to encourage uptake in line with national targets.
  • Review the practice’s complaints handling to ensure appropriate and timely response to complaints.
  • Continue to develop two cycle audits to support quality improvement.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Requires improvement

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good