On the day of our inspection to Brookside Group Practice we spoke with various staff members including GPs, nurses, the patient service team and the practice manager. After the inspection we contacted four patients.
Patients were satisfied with the care and treatment they received and told us they were treated with respect. Patients' records contained up to date and relevant information. Care and treatment was planned to meet patients' needs. One patient told us, 'I have been with them for 35 years and they are excellent.' Another told us, 'I have every confidence in my doctor; she really knows what she is doing.'
Staff had completed training for the safeguarding of children and vulnerable adults. Staff we spoke with were able to describe the possible signs of abuse and knew who to contact if they had any concerns. Staff were aware of the practice whistle blowing policy and told us they would use it if necessary.
We reviewed the practice's systems to support staff. We noted that staff received training, professional development, supervision and appraisal. Staff we spoke with told us they enjoyed working at the practice and felt supported.
We looked at the quality monitoring systems used within the practice. The practice completed regular audits and patient questionnaires. Accidents, complaints and significant events were discussed at team meetings. We saw evidence of learning from audits and monitoring, to improve the quality of the service.