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Inspection Summary

Overall summary & rating

Requires improvement

Updated 16 October 2019

About the service

Match Options is a small domiciliary care agency that provides personal care to people living in their own homes. At the time of inspection only one person received a service. The provider also had an employment agency providing staff to the health and social care sector. This however was separate to the domiciliary care agency and not looked at as part of the inspection.

People’s experience of using this service and what we found

Medicines were being administered safely in practice, but the recording of medicines was not always appropriate. Risks to the person supported had been identified and recorded in a risk management plan. However, the level of detail recorded was not always sufficient to safely manage the risks. Sufficient levels of staff were employed, and safe recruitment checks had been applied.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however, the policies and systems in the service did not support this practice. A recommendation has been made for the provider to address this.

Staff were able to attend relevant training and received supervision to monitor their ongoing practice. Positive comments were made about the caring and kind nature of staff and the support they provided. Staff encouraged people to be involved in their care and supported people in the way they chose.

Care plans were detailed about people’s preferred routines. Staff supported people to attend activities of their choosing. The complaints process was readily available for people; however, no complaints had been received.

The service was felt to be well-led. The registered manager encouraged transparency and regularly sought feedback on the staff and care provided. Quality monitoring systems were in place to identify any actions that needed to be addressed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: The last rating for this service was Good (report published 15 March 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 16 October 2019

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 16 October 2019

The service was not always effective.

Details are in our effective findings below.



Updated 16 October 2019

The service was caring.

Details are in our caring findings below.



Updated 16 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 October 2019

The service was well-led.

Details are in our well-Led findings below.