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Home Instead Senior Care Good

Inspection Summary

Overall summary & rating


Updated 23 January 2020

About the service

Home Instead Senior Care is a domiciliary (home care) agency. It provides personal care to people living in

their own houses and flats. Not everyone using Home Instead Senior Care received the regulated activity of

personal care. CQC only inspects where people receive personal care. This is help with tasks related to

personal hygiene and eating. Where they do we also consider any wider social care provided. There were 34

people receiving the regulated activity of personal care at the time of the inspection.

People's experience of using this service and what we found

People told us they felt safe. Staff received training in safeguarding and knew how to report their concerns

both internally and externally. Risks were managed appropriately. Staff were provided with regular guidance

and support from the management team.

Staff were recruited safely and there were enough staff to meet people's needs. Staff received regular

training and were positive about their induction to the service.

People were supported to manage their medicines appropriately. Any health needs were clearly identified in

people's care plans. Staff ensured that people were supported to access health services, where required.

People and relatives told us that staff were caring. People received care in a way which promoted their dignity and encouraged independence.

Care plans were developed when people started using the service and were personalised. People told us

that staff were responsive to their needs and supporting them in the way they wanted.

The provider had implemented a range of effective audits and governance systems to check the quality and

safety of the care people received. The registered manager and wider management team monitored the

completion of tasks daily. This allowed for the effective monitoring of patterns and trends and for learning to

take place.

Rating at Last Inspection

At our last inspection, the service was rated Good (published 21 June 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service to ensure people receive safe, compassionate, high quality Care. We

will return to visit as per our re-inspection programme. If we receive any concerning information we may

inspect sooner.

Inspection areas



Updated 23 January 2020

The service was safe.

Details are in our safe findings below.



Updated 23 January 2020

The service was effective.

Details are in our effective findings below.



Updated 23 January 2020

The service was caring.

Details are in our caring findings below.



Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 23 January 2020

The service was well-led.

Details are in our well-led findings below.